Refund policy
Refund & Return Policy
Last Updated: September 15, 2026
At Wibbro, we want you to be satisfied with your purchase.
Returns
You may request a return within 30 days of receiving your order, provided the product is unused, unworn, in its original condition, and includes its original packaging where applicable.
Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific restrictions.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include:
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Your order number
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A description of the issue
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Clear photographs or videos showing the problem
We will review the request and provide appropriate assistance.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Return Shipping
Unless the item is defective, damaged, or incorrectly sent, the customer may be responsible for return shipping costs.
Exchanges
If you would like to exchange an item, contact our support team. Exchange availability may depend on product availability.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used, damaged after delivery, customized, or otherwise made unsuitable for resale.
How to Start a Return
Contact us at:
Please include your order number and the reason for your return.
We recommend waiting for return instructions from our customer support team before sending any item back.
Contact
Wibbro Customer Support
Email: support@wibbro.shop